About Us
Who We Are
We are a Service Coordination agency supporting individuals and families participating in the NHTD and TBI Waiver Programs throughout New York State. Our mission is to help people live safely and with stability in their preferred community setting while navigating what can feel like a complex system.
Through a person-centered approach, we provide clear guidance and advocacy so participants and families feel supported and confident throughout the process.
Our Approach
Our approach to Service Coordination is hands-on and proactive. We build strong working relationships with participants, families, and providers, and we coordinate services thoughtfully to support continuity of care as needs change over time.
Families can expect:
- Clear and honest communication
- Responsiveness and follow-through
- Collaboration with providers and care teams
- Ongoing support as circumstances evolve
Experience You Can Trust
Our team has extensive experience working within New York State's Medicaid waiver system. We work closely with participants, families, hospitals, providers, and community agencies to support smooth transitions and long-term stability.
We stay current with program requirements while keeping our focus where it belongs, on the individuals and families we serve.